Simply choose your product, select your size, add it to cart, and proceed to checkout. You will receive an order confirmation email/SMS immediately after placing your order.

No. You can checkout as a guest, but creating an account allows faster checkout, order tracking, and access to special offers.

Once your order is dispatched, you’ll receive a tracking link via SMS/email. You may also track it from your “My Orders” section if you have an account.

We accept:

• All major debit/credit cards
• UPI (Google Pay, PhonePe, PayTM, etc.)
• Net Banking
• Wallets
• Cash-on-Delivery (COD) at selected locations

Shipping charges (if applicable) are displayed at checkout. Free shipping may be offered during promotions.

Delivery typically takes 3–7 business days, depending on your pincode.
Remote locations may take longer.

Yes, we offer international shipping. Customs duties and taxes (if applicable) must be paid by the customer.

Yes, you can cancel before the order is dispatched. Once shipped, cancellation isn’t possible but you may refuse delivery or request a return after receiving the item.

Contact our support team with your order number. If the order hasn’t been dispatched, we will cancel it immediately.

• Prepaid orders: refunded to the original payment method.
• COD orders: cancellation doesn't require refund.

You can request a return/exchange within 3 days of delivery. Products must be unused, unwashed, with original tags and packaging.

• Custom-stitched or made-to-measure items.
• Personalized products
• Items marked "FInal Sale / Non-Returnable"
• Used, washed, or damaged items

Email or call our support team with your order number and reason. You may be asked to share photos if the product was damaged/incorrect.

• If ZIVRAA sent a defective or incorrect item: we pay.
• If returning for size/fit or personal reason: customer pays.

• If ZIVRAA sent a defective or incorrect item: we pay.
• If returning for size/fit or personal reason: customer pays.

Once we receive the return and it passes QC, refunds are processed within 5 business days. Bank/UPI may take an additional 3–7 working days to reflect.

We shoot all products professionally in true lighting, but slight colour variations may occur due to screen/monitor differences.

If stitching is available, it will be mentioned on the product page.
Note: Custom-stitched items are non-returnable except for manufacturing defects.

Refer to the detailed Size Chart on each product page. If in doubt, you can contact our support team for size assistance.

Every ZIVRAA product goes through multiple quality checks before dispatch — including stitching, embroidery, colour, fabric integrity, and finishing.

All items are packed in premium protective packaging to ensure they reach you safely.

• Most ethnicwear requires dry cleaning only.
• Avoid machine wash unless specified.
• Store garments in cool, dry place to maintain fabric and embroidery.

No, our prices are fixed. However, we frequently run offers and seasonal discounts.

If payment fails but money is deducted, your bank will automatically reverse it within 3–7 working days.

Email: Contact@zivraa.com

Phone: +919157783269

Support Hours: 11:00 AM to 6:00 PM (Monday to Saturday)