Privacy Policy

At ZIVRAA, your privacy is extremely important to us. This Privacy Policy explains how we collect, use, process, share, and protect your information when you interact with our website, products, or services.

By accessing or purchasing from ZIVRAA, you consent to the practices described in this policy.

We collect information to provide better shopping, support, and personalization.

• Full name
• Email address
• Mobile number
• Billing & shipping address
• Payment information (processed securely by payment partners)
• Account credentials (if you create an account)
• Details shared during customer service interactions

When you visit our website, we may automatically collect:

• IP address
• Device type
• Browser type
• Operating system
• Location (approximate)
• Pages viewed and time spent
• Referral sources
• Cookies and tracking data

We do not store your complete payment card details.

All payments (UPI, cards, wallets, net banking) are processed securely through third-party payment gateways compliant with PCI-DSS standards.

We use your information to:

• Process and fulfil your orders
• Communicate order updates and tracking details
• Provide customer service and support
• Improve website performance and user experience
• Personalize recommendations and offers
• Prevent fraud and enhance platform security
• Conduct analytics for business Improvement
• Send marketing communications (only with your consent)

We use cookies to:

• Store your preferences
• Keep items saved in your cart
• Understand browsing behaviour
• Show personalized product suggestions
• Improve website speed and usability

You may disable cookies in your browser settings, but some features may stop working.

ZIVRAA does not sell or trade your personal information.

However, we may share data with trusted third parties for business operations:

To deliver your orders to your address.

To securely process your payments.

For email campaigns, SMS updates,
and website analytics.

We may disclose information if required by:

• Law enforcement
• Court orders
• Government authorities
• Fraud prevention protocols

All such disclosures follow strict legal guidelines.

We implement strong technical and organizational safeguards including:

• SSL encryption
• Secure servers
• Access-controlled data systems
• Regular security audits

Although no system is 100% secure, we follow best industry practices to safeguard your data.

As a ZIVRAA customer, you have the right to:

• Access the personal data we store
• Request corrections or updates
• Request deletion of your account/data
• Opt-out of marketing emails/SMS
• Disable cookies from browser settings

You can request any of the above by contacting our support team.

You may receive:

• Promotional emails
• SMS notifications
• WhatsApp updates
• New arrivals & discount alerts

You can unsubscribe anytime by:

• Clicking “Unsubscribe” in emails
• Contacting customer support
• Replying STOP to SMS/WhatsApp messaging

We only send marketing messages with your consent.

ZIVRAA does not knowingly collect or process information from anyone under 13 years of age.

If you believe a minor has provided information, contact us to remove it.

Our website may contain links to external sites.

ZIVRAA is not responsible for the privacy practices or content of those websites.

We recommend reading their privacy policies before interacting.

We retain customer information only as long as:

• Required for order fulfilment
• Needed for legal/accounting purposes
• Beneficial for customer support

When no longer necessary, data is securely deleted.

ZIVRAA reserves the right to update this policy anytime.

Changes will be posted on this page with a “Last Updated” date.

Continued use of our website implies acceptance of the updated policy.

If you have questions, concerns, or requests regarding privacy:

Email: Contact@zivraa.com
Phone: +919157783269
Support Hours: 11:00 AM to 6:00 PM (Monday to Saturday)
Address: 4041 to 4046, Shree Kuberji Textile World, Opposite bharat
cancer hospital, Saroli,Surat-395010