Terms & Conditions

Welcome to ZIVRAA. By accessing or using our website, purchasing products, or interacting with our services, you agree to the following Terms & Conditions. Please read them carefully before using the website.

If you do not agree with any part of these terms, you should discontinue use of our website immediately.

ZIVRAA (“we”, “our”, “us”) is an online fashion brand offering ethnicwear and related products.

By shopping with us, you agree to comply with all policies including:

• Privacy Policy
• Return & Exchange Policy
• Shipping & Cancellation Policy
• Any other published policies

These policies together form a legally binding agreement between ZIVRAA and you (the customer).

To use this website and make purchases, you confirm that:

• You are at least 18 years old, or
• Using the website under supervision of a legal guardian

You also confirm that all information provided is accurate and lawful.

We strive to display all products as accurately as possible. However:

• Colours may vary slightly due to screen/monitor differences
• Minor variations in embroidery, prints, or fabrics may occur due to lighting & craftsmanship

Such variations do not qualify as defects.

Prices on our website are subject to change without prior notice.
We reserve the right to modify product prices, offers, or discounts at any time.

All products are subject to availability.
If an item becomes unavailable after you place an order:

• We may cancel the order
• Or offer you alternatives
• Or refund your payment

Placing an order does not confirm acceptance.

We reserve the right to:

• Accept or reject any order
• Cancel orders due to technical issues, payment failure, incorrect information, or stock unavailability

We accept:

• Debit/Credit Cards
• UPI
• Net Banking
• Wallets
• Cash-on-Delivery (COD) (where available)

We may cancel orders flagged for:

• High-risk transactions
• Mismatched address details
• Suspicious patterns
• Repeated COD refusal

This protects both our customers and our platform.

By placing an order, you agree to our Shipping Policy.

Delivery timelines are estimates and may vary due to:

• Courier delays
• Weather issues
• Festival seasons
• Remote location routing

ZIVRAA is not liable for delays beyond our control.

All cancellations, returns, and exchanges are governed by our:
Return & Exchange Policy and Order Cancellation Policy.

Customers must follow the conditions listed in those policies.

• Items that are custom-stitched, tailored, altered, or made-to-order are strictly non-returnable and non-cancellable, except for genuine manufacturing defects.
• Measurements provided by the customer must be accurate — ZIVRAA is not responsible for incorrect fits due to wrong measurements.

All content on ZIVRAA — including:

• Product images
• Logos
• Graphics
• Designs
• Text
• Website layout

is the intellectual property of ZIVRAA and protected under Indian copyright laws. You may not reproduce, distribute, modify, or use any content without written permission from ZIVRAA.

By using our website, you agree NOT to:

• Violate any applicable laws
• Attempt unauthorized access to website systems
• Upload harmful or malicious content (viruses, malware)
• Misuse promotional codes or referral programs
• Use false information when placing orders

Violation may result in termination of access or legal action.

We may occasionally have errors in:

• Product descriptions
• Pricing
• Availability
• Shipping charges
• Offers

We reserve the right to:

• Correct such errors
• Cancel affected orders
• Update information at any time

Our website may contain links to third-party websites.
These websites are not under ZIVRAA’s control.

We take no responsibility for:

• Their content
• Privacy practices
• Services
• Transactions

Visit linked websites at your own discretion.

To the maximum extent allowed by law:

• ZIVRAA is not responsible for indirect, incidental, or consequential damages arising from use of the website or products.
• Our liability is limited to the value of the product purchased.
• We do not guarantee uninterrupted website access, though we strive to maintain smooth operation.

You agree to indemnify and hold ZIVRAA harmless from any claims, losses, damages, liabilities, or expenses arising from:

• Violation of these Terms
• Misuse of products
• Misuse of the website
• Breach of any applicable law

These Terms & Conditions are governed by the laws of India.
Any disputes will be subject to the exclusive jurisdiction of courts located inn [Your City, India].

(Replace with actual business location)

ZIVRAA reserves the right to update or modify these Terms & Conditions at any time.
Changes take effect immediately upon posting.
Continued use of the website constitutes acceptance of updated terms.

For queries regarding these Terms & Conditions:

Email: Contact@zivraa.com

Phone: +919157783269

Support Hours: 11:00 AM to 6:00 PM (Monday to Saturday)

Address: 4041 to 4046, Shree Kuberji Textile World, Opposite bharat cancer hospital, Saroli,Surat-395010