What is eligible for return, exchange or refund

• Items must be unused, unwashed, with original tags and packaging, and accompanied by the original invoice .
• Eligible: ready-to-wear garments, accessories and stock items listed on the website unless explicitly marked otherwise.
• Not eligible: made-to-order / custom / tailored items, personalized products, and any product clearly marked "Final Sale / Non-returnable" at the time of purchase (except where there is a manufacturing defect).
  

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At ZIVRAA, we aim to deliver a smooth and transparent shopping experience. This Shipping & Cancellation Policy outlines how orders are processed, when they can be cancelled, and what customers can expect at every stage.

Order are processed within 24-48 working hours after successful payment or order confirmation (for COD).

During festivals, sales, or high-volume periods, processing timesmay be slightly extended.

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